Assist360, a Chelsea Group entity, has reached two significant milestones in its journey of delivering world-class medical and risk support services: it’s become a Delegated Claims Administrator (DCA) for Lloyd’s of London and the core partner for the International Assistance Group (IAG) Nigeria market.
For clients, this means faster claims processing, an expanded global network and enhanced assistance services.
About Assist360
Assist360 provides expert medical assistance, insurance claims handling and crisis and emergency response – delivering peace of mind in even the most challenging locations. The company has been supporting the Chelsea Group since April 2024, and draws on years of CTG’s Duty of Care experience to provide premium travel and risk management services.
The dedicated team, which includes in-house medical experts, is available 24/7, 365 days a year, connecting clients with seasoned specialists and local networks across Africa, the Middle East, Central Asia and Latin America. Ensuring that every challenge is met with precision and care, Assist360 offers reliable support whenever and wherever it’s needed.
Now, with DCA status and IAG membership, Assist360 is set to offer its specialist services on a global scale.
DCA Status
Lloyd’s of London is a globally respected insurance market, known for its deep history, specialised structure, and expertise in managing complex and high-risk scenarios around the world.
One of the ways Lloyd’s ensures quality and efficiency in its operations is by appointing Delegated Claims Administrators: trusted companies that are authorised to manage claims on behalf of Lloyd’s insurers.
In early 2025, Assist360 was granted DCA status after a comprehensive evaluation process. The process included stringent due diligence to demonstrate its ability to manage claims effectively and uphold Lloyd’s high standards of conduct, professionalism, and regulatory compliance.
Securing this status represents a major achievement. It empowers Assist360 to make critical claims decisions directly, resulting in a faster, more streamlined experience for clients and policyholders. This is particularly vital in medical emergencies, where a rapid response can help save lives.
Becoming the core partner for IAG in Nigeria
Assist360 also became a core partner of the International Assistance Group in early 2025 and was named the preferred partner for Nigeria.
Having aced IAG’s ISO 9001 quality vetting process and secured the approval of the partner-led Supervisory Board, Assist360 is now positioned as a critical member of the world’s largest independent assistance alliance.
The IAG specialises in travel, medical, roadside, and risk management services. As a core partner, Assist360 expands its network globally and provides essential support services in the Nigerian market.
Your partner in an emergency
Both milestones underscore Assist360’s expertise and reliability in handling complex medical and risk scenarios, reinforcing its position as a trusted partner in the international industry.
The combination of DCA status and IAG partnership brings new efficiencies to the claims process, reduces delays, and empowers Assist360 to act swiftly for the Chelsea Group and its other clients.
Contact the Assist360 Global Response Centre for assistance in emergencies at +27 (0) 213 004 356. For more information about Lloyd’s of London and Delegated Claims Administrators, visit the Lloyd’s website.
Find out more about the diverse companies in our Chelsea Group family here: Our Companies.
